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Frequently asked questions
Scope of shipment
we ship worldwide! No matter where you are—whether across the street or on any continent—Rainbow Zoo delivers right to your doorstep. We offer secure, reliable international shipping with tracking, ensuring your joyful critters arrive safely and promptly.
How Do I Contact Rainbow Zoo Support?
Rainbow Zoo Customer Care Specialists are always ready and eager to assist you with any questions or concerns. You can get in touch with us through these convenient options:
WhatsApp: +8613874934669 (available 24/7 for immediate chat support)
Send an Email: xiaoxiaojun233@gmail.com(we aim to respond within 24 hours)
Fill in Our Contact Form on the Rainbow Zoo website (for detailed inquiries, with automated tracking)
For the quickest resolution, please include your order number and a brief description of your issue. We pride ourselves on friendly, efficient service to make your experience as joyful as our plush companions!
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.Usually takes 7-10 working days
For full details, see our Shipping and Returns pages.
How Can I Track My Rainbow Zoo Order?
Yes! The moment your joyful critters begin their journey, we’ll send you a dedicated email with your live tracking link and shipment number.
You can also monitor your order’s progress anytime by visiting:
Rainbow Zoo Order Tracker
(Simply enter your order number and email address for real-time updates!)
Our global logistics partners ensure seamless tracking from our warehouse to your doorstep.🌈✨
Is My Payment With Rainbow Zoo Secure?
Absolutely 100%. We prioritize your security with bank-level protection:
Military-Grade Encryption
All transactions are shielded by 256-bit SSL/TLS encryption , ensuring your payment data remains unreadable to any third party.
Zero Data Storage Policy
We never store your raw card details. Payments are processed through PCI-DSS certified gateways (Stripe, PayPal) – only tokenized codes are retained for refunds.
Your financial safety is woven into every pixel of our service.
What is the return policy?
🌈 RAINBOW ZOO HAPPINESS GUARANTEE
"Absolutely no worries! Every Rainbow Zoo companion comes with a 14-day joy assurance period."
If your charm friend doesn’t spark instant delight—whether due to sizing, color—we’ll make it right. No lengthy forms, no tricky clauses. Just pure peace of mind.
How much does shipping cost?
🎁 RAINBOW ZOO SHIPPING
POLICY"Usually, our products include shipping costs!"
At Rainbow Zoo, we believe your joy should travel freely. That’s why most orders automatically enjoy complimentary shipping – no hidden fees, no last-minute surprises. Your vibrant charm companions will float from our rainbow warehouse to your doorstep, wrapped in secure packaging and tracking magic!
