1、 Shipping Policy
Global Direct Service

All orders are shipped directly from Rainbow Zoo Studio, with delivery coverage worldwide.
Each item is carefully packaged by a dedicated person to ensure safe transportation.

Timeliness and Tracking

Standard delivery time: Estimated delivery time is 7-10 working days (depending on the receiving region).
Logistics tracking: After shipment, a confirmation email with logistics tracking link will be sent, supporting real-time tracking of package status.

Shipping Policy

All orders enjoy global free shipping service with no minimum spending threshold.

2、 Return and exchange policy

Promise purpose: If there is any dissatisfaction, we will do our best to solve it!

Return and exchange conditions

Timeframe requirement: A return or exchange request must be initiated within 14 days after receipt.

Product requirements:

Maintain unused status;
Keep the original labels and packaging;
The attachments are complete (such as gifts, etc.).

Returns Process

Online application: Visit the Rainbow Zoo return and exchange portal and fill out the return and exchange application form.

Review and Return: Customer service will review the application within 48 hours and provide guidance on the return method (shipping cost to be borne by the customer).
⚠️ Attention: International orders are subject to return shipping and customs duties, and it is recommended to keep the proof of return.

3、 Warm reminder

Customs clearance delay: International transportation may be delayed by an additional 1-3 days due to customs inspections, please allow time.
Return and exchange progress: Log in to the official website account or contact customer service email xiaoxiaojun233@gmail.com Query processing status.
More information