APPLE CHARM
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Our Apple Charm is delicately handcrafted from authentic French sheepskin, featuring a lovely apple shape for a playful and elegant style.
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Made of French sheepskin ,buttery soft texture. The leather surface is anti-aging, becoming smoother and more textured the more you use it.
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Adopted premium saddle wax thread with double needle hand stitching, and finely polished with Italian water-based edge oil for a flawless smooth finish. Simple and exquisite design highlights premium texture.
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This handmade French sheepskin charm can be used as a bag pendant and daily keychain accessory. It is a perfect thoughtful gift for birthdays, festivals and personal collection.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
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Order before 23:59 — Processing time: 1–3 business days
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Choose Rainbow Zoo
Brand Soul: Life Inspiration AestheticsCore concept
'Fairy Tale style Reconstruction of Ordinary Daily Life'
We draw joyful inspiration from pets, food and daily moments. Our handmade leather goods feature playful shapes and gentle colours, built around our brand belief: life is a paradise.
Help & Support
Rainbow Zoo Client Advisors will be delighted to assist you.
Contact us via:
WhatsApp: +85295658674
Email: support@rainbow-zoo.com
Or submit your request via our Contact Form
SHIPPING AND RETURNS
1、 Shipping Policy
Global Direct Service
All orders are shipped directly from Rainbow Zoo Studio. Delivery available to most countries, some destinations excluded.
Each item is carefully packaged by a dedicated person to ensure safe transportation.
Timeliness and Tracking
Standard delivery time: Estimated delivery time is 7-10 working days ,Working days exclude weekends and public holidays.(depending on the receiving region).
Logistics tracking: After shipment, a confirmation email with logistics tracking link will be sent, supporting real-time tracking of package status.
Shipping Policy
Free shipping available to most countries, excluding a small number of unsupported destinations. No minimum order required.
2、 Return and exchange policy
Promise purpose: If there is any dissatisfaction, we will do our best to solve it!
Return and exchange conditions
Return or exchange requests must be submitted within 14 days after delivery.
Items must be unused, with original packaging, tags and accessories intact.
Our team will review your request within 48 hours after application approval.
Return shipping cost and any applicable customs duties for international orders are borne by the customer.
Please keep your return proof for reference.
Product requirements:
Maintain unused status;
Keep the original labels and packaging;
The attachments are complete (such as gifts, etc.).
Returns Process
Online application: Visit the Rainbow Zoo return and exchange portal and fill out the return and exchange application form.
Review and Return: Customer service will review the application within 48 hours and provide guidance on the return method (shipping cost to be borne by the customer).
⚠️ Attention: International orders are subject to return shipping and customs duties, and it is recommended to keep the proof of return.
3、 Warm reminder
Customs inspections may cause international shipments to be delayed for an additional 1–3 business days. Please account for this when placing your order.
You may log into your account or email support@rainbow-zoo.com to check your return status.
More information
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Frequently asked questions
Scope of shipment
We ship to most countries worldwide.
Certain remote locations are not available for delivery.
We offer secure, reliable international shipping with tracking, ensuring your pack arrive safely and promptly.
Please verify if your address is supported at checkout before placing your order. Orders to non-shippable locations will be cancelled and fully refunded.
How Do I Contact Rainbow Zoo Support?
Rainbow Zoo Customer Care Specialists are always ready and eager to assist you with any questions or concerns. You can get in touch with us through these convenient options:
WhatsApp: +85295658674(available Monday–Saturday, 9:00 – 18:00 HKT for prompt chat support )
Send an Email: support@rainbow-zoo.com(we aim to respond within 24 hours)
Fill in Our Contact Form on the Rainbow Zoo website (for detailed inquiries, with automated tracking)
For the quickest resolution, please include your order number and a brief description of your issue. We pride ourselves on friendly, efficient service to make your experience as joyful as our plush companions!
When will I get my order?
All orders will be processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
Standard shipping transit time is an estimated 7–15 business days after dispatch.
Delivery estimates are not guaranteed. Delays may happen during large promotions or due to unexpected factors such as weather, customs clearance or carrier backlogs. We will notify you by email for major delays.
How Can I Track My Rainbow Zoo Order?
Yes! The moment your joyful critters begin their journey, we’ll send you a dedicated email with your live tracking link and shipment number.
You can also monitor your order’s progress anytime by visiting:
(Simply enter your order number and email address for real-time updates!)
Our global logistics partners provide tracking from our warehouse to your doorstep.🌈✨
Is My Payment With Rainbow Zoo Secure?
Your payment information is protected.
Military-Grade Encryption
Your payment information is protected. All transactions use 256-bit SSL/TLS encryption. We do not store your full credit card details.
Zero Data Storage Policy
Payments are processed by PCI-DSS certified gateways including Stripe and PayPal; only tokenized reference codes are retained for refund processing.
Your financial safety is woven into every pixel of our service.
What is the return policy?
🌈 RAINBOW ZOO Return Guarantee
We offer a 14-day return period for our bag charms.
If you receive your item and it does not meet your expectations due to sizing or color, you may submit a return request. Terms and conditions apply. Please read our full return policy for details.
How much does shipping cost?
🎁 RAINBOW ZOO SHIPPING
At Rainbow Zoo, most orders qualify for complimentary shipping. Shipping fees may apply for certain destinations or oversized items. No hidden fees or unexpected surcharges. Your bag charm will be shipped from our warehouse to your doorstep with secure packaging and tracking.
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Made with care and unconditionally loved by our customers.
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