返金ポリシー

Last Updated: September 03, 2026

 

🦒 Rainbow Zoo Return & Refund Policy

We believe that every product should bring you rainbow-like happiness! If you need to adjust your shopping choices, please refer to the following guide:

1. 🌈 Core Principle

✅ 14-day return period

You can apply for a return within 14 calendar days from the date of receipt (based on logistics delivery records)

We accept refunds, exchanges, or returns for store credit

✅ Applicable to all channels

Orders placed on our official website and authorized cooperative platforms support returns and exchanges (original proof is required)

II 🛍 Return Eligibility

1. Returned items must be unused, undamaged, with original packaging and complimentary gifts kept intact.

2. If you wish to return due to unsuitable size or color, please provide your order number and problem description.

3. For products with manufacturing defects, please attach high‑definition photos or videos as supporting evidence.

4. Custom-made and personalized products cannot be returned or exchanged, except for cases with verified manufacturing defects.

5. Damaged goods without original packaging, gift cards and promotional give‑aways cannot be returned. Promotional free gifts can only be exchanged for store credit, except for returns due to manufacturing defects.

6. Once we receive and inspect your returned item and it meets return conditions, we will process your refund, exchange or store‑credit within 7 business days after we receive and inspect your returned goods. Refunds will be issued back to your original payment method.

Original shipping charges are non-refundable unless returns are caused by our manufacturing defect.

How to Submit Return

To start returning, please click here to visit our return portal.

Buyers are responsible for return shipping costs. We strongly recommend using a trackable shipping method for returns. We cannot provide compensation for lost return shipments caused by third-party logistics carriers.

Return shipments must be sent to our designated return warehouse located in Mainland China (this is our dedicated return receiving address, different from our Hong Kong registered office address). Attn: xiao sheng Tel: +86 19892928654 Building D13, Harvard Block, Jiangshandijing Community, Yuelu District, Changsha City, Hunan Province, P.R.China Postal Code: 410221

**Important Notice**: International returns shipped to our China warehouse may incur customs duties, import taxes and clearance fees. All such fees are the sole responsibility of the buyer. We strongly recommend checking local customs regulations before sending returns.

Contact

For return‑related inquiries, please email: support@rainbow‑zoo.com

Contact Phone: +85295658674
 WhatsApp+85295658674

Company Legal Name: RAINBOW ZOO LIMITED

Registered Address: RM 102 1/F THE CLOUD

111 TUNG CHAU STREET

TAI KOK TSUI
KL
HONG KONG